My first negative interaction with thredup was when I treid to use at 20% off coupon code that I recieved for sigining up. The coupon code wouldn't work and it took customer support 4 days to get me a correct coupon code. During that time the items I wanted to purchase were sold to someone else.
Second negative experience was when I was actually able to use my 20% off coupon code and purcahsed an awesome Lilly Pulitzer top and a few J.Crew tops. The package came super fast but when I openened it there was no Lilly top! I checked the receipt and someone had crossed out the top in pencil and said unavailable. I emailed threup asking about my item... 3 days later they responded that it was flawed so they didn't send it. I didn't get a refund via paypal until 2 days after that. It would have been nice to receive an email and refund prior to receiving the package.
My third negative experience was when I sent in my bags. They normally say they process them within 3-4 business days... 17 business days later they finally processed my bag. I emailed them 4 times checking in and only got 1 generic email back. I left a vm and no one called me back. I mean when things take longer than stated on the website at least send out a 20% off promo code or respond to emails in a timely process. In terms of the money they paid overall was fair but some items were WAY OFF! Clearly whoever is buying and pricing their items is not up to date on fashion. They paid me $4 for a Forever 21 top that I probably bought for $8 and $5 for an Ann Taylor blazer that was originally $198. Seems a little wacky! Also I can only use the money they are paying me towards a purchase for 16 more days.
My sister has also had some of the same issues with the company and had lots of problems returning items. Overall I think the idea is great but they are obviously growing quickly as a company and may need to hire mor e staff and learn a little about customer service.
My friend tried Twice and had an awesome expereience. I think I will stick with them from now on! Sorry Thredup but you receive a giant 2 thumbs down from this frequent shopper!
My third negative experience was when I sent in my bags. They normally say they process them within 3-4 business days... 17 business days later they finally processed my bag. I emailed them 4 times checking in and only got 1 generic email back. I left a vm and no one called me back. I mean when things take longer than stated on the website at least send out a 20% off promo code or respond to emails in a timely process. In terms of the money they paid overall was fair but some items were WAY OFF! Clearly whoever is buying and pricing their items is not up to date on fashion. They paid me $4 for a Forever 21 top that I probably bought for $8 and $5 for an Ann Taylor blazer that was originally $198. Seems a little wacky! Also I can only use the money they are paying me towards a purchase for 16 more days.
My sister has also had some of the same issues with the company and had lots of problems returning items. Overall I think the idea is great but they are obviously growing quickly as a company and may need to hire mor e staff and learn a little about customer service.
My friend tried Twice and had an awesome expereience. I think I will stick with them from now on! Sorry Thredup but you receive a giant 2 thumbs down from this frequent shopper!
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